Right To Service Act

rts_logo1 Your Service is Our Duty

The Maharashtra Right to Public Services Act, 2015 is enacted and is in force since 28.04.2015 to ensure that notified services are provided to the citizens in a transparent, speedy and time-bound manner by various Government Departments and Public Authorities under the Government. Its objective is to provide easy, prompt and time bound services to the citizens.

The Maharashtra State Commission for Right to Public Service has been constituted under the above Act to monitor, coordinate, control and improve the public services being provided by the Government. The Commission consists of a Chief Commissioner and six Commissioners. The headquarter of the Commission is at the New Administrative Building, Opposite Mantralaya, Mumbai and the Divisional Offices of the Commissioners are at the six Divisional Headquarters.

If any notified service is not provided to any eligible person within stipulated time or is rejected without proper grounds, the concerned person may file 1st and 2nd appeals with the higher authorities and if he is not satisfied with their decision, he may prefer third appeal to the Commission. The erring officer is liable for a penalty up to Rs 5000/- per case. Notified Services rendered by this Department are as per enclosed proforma.

Website of the Maharashtra State Commission for Right to Services is :- https://aaplesarkar.mahaonline.gov.in

Website for the Aaple sarkar seva kendra is :- https://aaplesarkar.mahaonline.gov.in/en/CommonForm/SewaKendraDetails

Right to Service Rules Gazette

Right to Service Act

List of Services Notified Under RTS Act

Sr. No.	Public Service	Time limit for providing service (Days)	Designated Officer	First Appellate Officer	Second Appellate Officer
1	To provide official / authenticated information to the concerned entrepreneur so as to enable him to make use of land for industrial purpose on his own as per Section 44-A of MLRC 1966.	30	Additional Collector and Chairman, Industrial Non-agricultural Use Facilitation Committee	Additional Collector and Nodal Officer “Maitri Kaksh”	Development Commissioner and President “Maitri Kaksh”
2	Permission for digging land (Minor Mineral Extraction) for industrial purpose	30	(i) Tahsildar upto 500 brass	(i) & (ii) Additional Collector and Nodal Officer “Maitri Kaksh”	(i) & (ii) Development Commissioner and President “Maitri Kaksh”
			(ii) Sub-Divisional Officer upto 2000 brass	(i) & (ii) Additional Collector and Nodal Officer “Maitri Kaksh”	(i) & (ii) Development Commissioner and President “Maitri Kaksh”
			(iii) Collector upto 25000 brass	(iii) Development Commissioner and President “Maitri Kaksh”	(iii) Principal Secretary (Revenue)
3	Permission to cut any non-scheduled tree for making use of land for industrial purpose	30	Sub-Divisional Officer of concerned revenue Sub-Division	Additional Collector and Nodal Officer “Maitri Kaksh”	Development Commissioner and President “Maitri Kaksh”
4	Age, Nationality and Domicile Certificate	15	Tahsildar	Sub-Divisional Officer	Additional Collector
5	Caste Certificate	45	Sub-Divisional Officer / Deputy Collector	Additional Collector	Collector
6	Income Certificate	15	Nayab Tahsildar	Tahsildar	Sub-Divisional Officer
7	Non-Creamy Layer Certificate	21	Sub-Divisional Officer	Additional Collector	Collector
8	Temporary Residence Certificate	7	Tahsildar	Sub-Divisional Officer	Additional Collector
9	Senior Citizen Certificate	7	Tahsildar	Sub-Divisional Officer	Additional Collector
10	Solvency Certificate	21	Nayab Tahsildar (upto Rs. 2 Lacs)	Tahsildar	Sub-Divisional Officer
			Tahsildar (Rs. 2,00,001 to 8 Lacs)	Sub-Divisional Officer	Additional Collector
			Sub-Divisional Officer (Rs. 8,00,001 to 40 Lacs)	Additional Collector	Collector
			Collector (Above Rs. 40 Lacs)	Additional Commissioner	Divisional Commissioner
11	Permission for Cultural Programme	7	Tahsildar and Taluka Executive Magistrate	Sub-Divisional Magistrate	Additional District Magistrate
11	Permission for Cultural Programme	7	Additional District Magistrate	District Magistrate	Divisional Commissioner
12	Certified Copy of Record of Rights	7	Clerk / Talathi	Nayab Tahsildar	Tahsildar
13	Small Land Holder Certificate	15	Tahsildar	Sub-Divisional Officer	Additional Collector
14	Landless Labour Certificate	15	Tahsildar	Sub-Divisional Officer	Additional Collector
15	Agriculturist Certificate	15	Tahsildar	Sub-Divisional Officer	Additional Collector
16	Certificate of Residence in Hilly Area	7	Tahsildar	Sub-Divisional Officer	Additional Collector
17	Attestation of Affidavit	1	Avval Karkun / Nayab Tahsildar	Nayab Tahsildar / Tahsildar	Sub-Divisional Officer
18	Project Affected Persons Certificate / Transfer of Project Affected Persons Certificate to eligible heirs	30	Deputy Collector (Resettlement)	Additional Collector	Collector

RTS Act

If the applicant does not receive the notified service from the designated officer within the prescribed period, or if the service is received with delay, and even after filing the First and Second Appeals justice is not served, then under Section 18(1) of the Maharashtra Public Services Right Act, the applicant may file a Third Appeal within 60 days from the date of the decision on the Second Appeal before the Hon’ble State Public Services Right Commissioner, Nashik Division, Nashik. The complete address of the Third Appellate Authority is as follows.

Maharashtra State Service Rights Commission, Nashik Divisional Office, Nashik
Commissioner : Shrimati Chitra Kulkarni
Address : ‘Singhgad’, Government Rest House, Near Golf Club, Nashik-422 002
Telephone : 0253-2995080
Email ID : rtsc[dot]nashik[at]gmail[dot]com